Last week we looked at “Non-Verbal Driving Cues” which was about how we communicate in all aspects of our lives, including when we are driving! If you missed it, you can see this and all of my previous blogs below.
This week, I want to delve into the intricate landscape of phone communication – a space where connection can sometimes feel like a dance, and the steps aren’t always clear.
In the symphony of modern communication, the phone call remains a powerful instrument. However, mastering the art of phone communication comes with its own set of challenges, from navigating distracted conversations to bridging the gap between generations with distinct communication styles.
The Distracted Call:
We’ve all been there—an important call where you pour your heart into the conversation, only to realise that the other person is not fully present. It’s a frustrating experience, but it’s not uncommon. So, how do we turn a distracted call into a meaningful exchange?
Communication, as we know, is a two-way street. It requires not only speaking but active listening—a skill that, unfortunately, doesn’t always shine through during phone conversations. So, how can we bridge this gap?
- If we want to call someone we already know, we would first of all choose the right time and place to make the call and ensure it’s convenient too for the other person.
- We might first connect by inquiring about their day and then get to the point – phone calls need more clarity than face-to-face conversations to ensure there’s no room for misinterpretation.
It can be a very different experience though can’t it, if you are on the phone to an organisation and find yourself speaking to a stranger in a call centre somewhere in the World. Not only are we speaking to a stranger, we also have to navigate generational differences because our world is a diverse tapestry of age groups, each with its own communication style shaped by experiences and technology.
As I have said before, Communication is a real science!
For younger generations, especially digital natives, communication is often intertwined with technology and texting, messaging apps, and quick digital interactions are the norm. When engaging with this demographic, embracing these platforms can enhance connection.
On the flip side, older generations may prefer more traditional forms of communication. A phone call, or even an in-person conversation might be more meaningful if that’s possible. Respecting and adapting to these preferences will foster a deeper understanding.
The thing is, we can only guess who may be on the end of a phone call like this. So, there is no set format for all telephone conversations.
In the ever-evolving landscape of communication, flexibility and empathy are our greatest allies. By acknowledging and embracing these differences, we can transform challenges into opportunities for richer, more meaningful connections.
I invite you to reflect on your own experiences with phone communication. What strategies have worked for you? How do you navigate generational differences in your interactions?
Personally, when I’m calling a call centre of any kind, I have noticed that having a clear objective and reason for making the call, along with a desired outcome, significantly improves the flow of communication.
Then, if for any reason I come away from a call without a viable outcome from the other side, I try again by speaking to someone else – because it’s all about the connection between two people and we are all different.
“Communication is not just about speaking, it’s about connecting.
Real connection is in the understanding we create, not in the words we say”
-Korinne Le Page-
I will leave you with that thought.
Curious to discover more about how I can help with Communication? Book a Complimentary Discovery Call with me HERE.
Wishing you insightful conversations and meaningful connections,
With warmest wishes,
Thrive Coaching & Training – Empowering you to Thrive!
