Thought for the Week – How the Context has Changed!

 

context

Last week’s Thought for the Week was “How to Influence with a Single Question?” and how by asking just one question can be more influential than making a load of statements and reasons why you need something done.

[You can find all previous posts here in my blog]

And how does this apply when it comes to Innovation?

Over the past 2 years our World has changed dramatically in so many ways, not least in the way we communicate with each other! And so many more people are using technology than before and at the same time, they now have higher expectations about what they want.

So, how do we manage these expectations, adjust our communication and innovation to stay ahead?

I’m always researching trends around communication and there is much around automating communications, as we would expect now. At the same time, how do we create / enhance personal relationships and scale our business?

During lock-downs, people missed human connection and now AI is shaping Customer Service. So, how do we keep that personal touch?

For instance; Retail is changing globally with much intel in the US and coming soon to the UK. I took part in a webinar yesterday and Andrew Smith, Co-founder and Managing Partner of Think Uncommon gave some fascinating insights into trends: –

  • How do we make sure we are choosing the right ideas and delivering them brilliantly? We often end up having opinions on how to move forward and then struggle to implement.
  • Social Value has become much more a part in buying decisions and all of a sudden we had to adapt – and very quickly.
  • Innovation became a survival skill and we all have a role to play and have to get a solid definition of what innovation means to us.
  • Sales performance adjusted and of course margins have shifted dramatically.

So, we have had to reframe our thinking and the way we communicate with our customers, teams, service providers, investors etc. And we have had to reset the foundations of our business …

  • We have had to revisit our Clarity of Purpose so we have clear definitions of what innovation means to us and its organisational purpose. Why does our business exist? For instance; Nike lives its purpose through and through.
  • If leading people, we have had to adapt our Leadership Alignment with individual leadership, influence and an aligned leadership team.
  • Culture – we have had to be creative, experiment, measure and reframe ‘failure’.
  • Customer Value – does innovation provide incremental value to your customers that is backed by behavioural evidence?
  • Business Value – does innovation provide incremental value to the business that is backed up by data evidence?

Processes now have to be embedded, sponsors have to be part of the team and we need the right resources and the right team with the right skills to achieve the best possible outcomes.

“The Consumer is the same, it’s the context that has changed”

-Gareth Jude-

[Author of “Retail Innovation Reframed”]

As always, I will leave you with that thought!

I would also like to invite you to book a Complimentary Consultation with me, where you can explore where you are with communication and innovation.

With best wishes.

Korinne 
P.S. Ask me about the next Communication Code Group Programme

Thought for the Week – How to Influence with a Single Question?

Last week’s Thought for the Week was “Who is Your Biggest Influencer?” and I told you about mine and what a massive difference she made to my life.

[You can find all previous posts here in my blog]

When it comes to influencing others, how do you do that?

  • Do you persuade?
  • Do you Cajole?
  • Do you believe you have to push people into doing things?
  • Do you influence?

Because there’s a HUGE difference – not only between these ways of communicating, but more importantly in the outcomes you get.

The thing is: a lot of people get the difference and a lot of people don’t, even if they believe they do.

And, of course if you manage people, you have to ask them to do things that are part of their job description. And sometimes things that fall outside their job description.

If someone says “no” to something you have asked them to do that is outside their JD, what then happens in your experience?

If you are a business owner, you may need to ask a supplier to do something for you sooner than their usual delivery time. What is your experience of this?

There may be a number of reasons why they have said no, including current workload.

So, I’m going to ask some questions….

  • How do you feel when you have said “no” to something, then someone is trying to persuade you to do that?
  • If that happens, how do you feel about that person afterwards?

Depending how they went about it, your level of trust in that person may have gone down!

So, if they managed to persuade you, they may have got a quick win in that moment but have most likely lost your trust going forward, right?

Then, what IS the difference when someone influences rather than persuades?

The difference is subtle but the outcome is HUGE.

This is a topic I cover in depth in my programmes, so I’d like to give you just one powerful tip …

If they say “no”, ask them this question:

“I was really hoping you could help me with that. May I ask the reason you can’t this time?

Now, what’s the difference between asking that and asking; “Why can’t you do it?”

Asked this way, they are more likely to decide whether they can help you and that is influence!

You may even think there is no difference and I have just worded it in a different way!

The difference is that firstly, it is genuine. You have owned the request by saying you had hoped they could help you.

Secondly, you showed them respect in the way you asked them about the reason they can’t help.

Which question do you believe they are most likely to reconsider?

Asking “Why” sounds judgemental and puts people on the defensive.

Yes, it is an open question, but, for instance; if someone asked you; “Why did you do it like that?” How would you feel?

“A single question can be more influential than a thousand statements.”

-Bo Bennett-

[Author, Social Scientist, Business Owner, Screenwriter]

As always, I will leave you  with that thought!

I would also like to invite you to book a Complimentary Consultation with me, where you can explore how you influence through your communication.

With best wishes.

Korinne 

Korinne Le Page
Thrive Coaching & Training
P.S. Ask me about the next Communication Code Group Programme
www.Thrive-Coaching.biz

 

 

Thought for the Week – Who is Your Biggest Influencer?

influence

Last week’s Thought for the Week was “Shoot for the Moon” and the difference between a milestone goal one that is a ‘bright shiny goal’ that lights you up with excitement!

[You can find all previous posts here in my blog]

Over the past week, I ran two training programmes; “Coaching for Managers” and “Effective Influencing Skills”.

When I deliver programmes, I often share my story about how I came to be doing what I do. And this is because of the influence of one incredible leader I had.

Carolyne was my manager when I was Duty Manager in the lost baggage department in British Airways. Can you imagine? I rarely met a happy customer!

This was 27 years ago and I had a fear of public speaking back then. Each time I had to do a presentation, I became a wound-up wreck!

One day, Carolyne asked to see me about a job opportunity in the BA Training Department! I was shocked!

For a moment, I thought she had lost the plot because she knew how I felt about presentations, let alone training groups of people!

We talked about it and she explained that it’s because she saw my potential and that I was much better at presenting and positively influencing others than I thought. She explained why she believed in me.

So, because of this, I took the plunge, I went for it and was successful. On Day 1 in my new role, I did wonder what I had done though!

But my new boss asked me to design a new Stress Management Programme for the airline. Because I was training to be a Counsellor, this was a great place to start because it was in my comfort zone.

And I haven’t looked back!

If it hadn’t been for Carolyne believing in me and influencing me that day, I wouldn’t have found my vocation.

She moved on after that and I haven’t been able to track her down to thank her. (We didn’t have LinkedIn or Facebook back then and she may have changed her surname since).

It really hit me how one person and one conversation can be life-changing to someone.

So, that’s why I tell people about this because we may never know just how much impact we have on people in our day-to-day interactions and how we communicate with others.

Think back to who has had a great influence on your life.

You don’t have to be a ‘person of influence’ to be influential. In fact, the most influential people in my life are probably not even aware of the things they’ve taught me. -Scott Adams-

[An American cartoonist who captured the malaise of the

modern workplace in his comic strip ‘Dilbert’]

As always, I will leave you  with that thought!

I would also like to invite you to book a Complimentary Consultation with me, where you can explore your goal and vision.

With best wishes.
Korinne 
P.S. Ask me about the next Communication Code Group Programme

P.P.S. What do you have to lose by booking that Complimentary Consultation with me?

Thought for the Week – Shoot for the Moon!

Last week’s Thought for the Week was about “Continuity and Infinity” and what symbolises ‘continuity’ for you when it comes to moving towards your goal(s). [You can find all previous posts here in my blog]

After working with hundreds of clients now, I have found that it is well worth drilling down on the goal they believe they want.

And this is because 9 times out of 10, that initial goal turns out to be a milestone goal on the way to what they actually want, i.e., their ‘bright shiny goal’ that lights them up with excitement!

For instance, one client came to me saying they wanted to be more assertive so they could have more authority. Now, of course this is a great skill to have!

Then when we drilled down on what achieving this would actually give her, it turned out that her ‘bright shiny goal’ was Financial Freedom so she could provide the life she wanted for her children without having to worry again about money.

And THAT lit her up – I could see her transform before my eyes when she realised that! She suddenly became energised and hugely motivated.

I just love those moments!

One of the things a lot of my clients struggle with the most is feeling seen, heard and connecting with others so they can have the authority and success they want and deserve.

This is why I developed “The Communication Code Group Coaching Programme” which I will be opening up again in a few weeks.

So, when someone mentions “Goals”, how do you feel?

  • Everyone should have at least one?
  • Just another thing on your “To Do” List?
  • One of those things people go on about but you don’t see the point?
  • A sense of dread?
  • You don’t believe having a goal makes much, if any, difference?

Think again!

If you feel like that then you haven’t yet found your ‘bright shiny goal’!

How can I possibly know this?

Because if you have, you just would not feel that way!

My goal is all about having Freedom and Peace of Mind and that is what excites me. That may mean nothing to you, but it does mean everything to me – and probably to a lot of people.

I have a vivid image in my mind of what that looks like too!

It means so much to me because of the time in my life when I felt incredibly trapped and stressed and I struggled for a long time.

So, to me personally, Freedom and Peace of Mind is everything! And I am so grateful that I am now enjoying that and 90% of the way to reaching my vision.

I got here because of my pure determination, resilience and strength and I will always have that because it is so deeply engrained and I am certainly never going back where I was before!

So, I invite you to think about what really lights you up!

I would also like to invite you to book a Complimentary Consultation with me, where you can explore your goal and vision. 

“Shoot for the moon. Even if you miss, you’ll land among the stars.”

-Les Brown-

As always, I will leave you  with that thought!

With best wishes.

Korinne 

P.S. Ask me about the next Communication Code Group Programme
www.Thrive-Coaching.biz

Thought for the Week – Continuity and Infinity

infinity

Last week’s Thought for the Week was about “Did Your Egg Come First?” and how eggs are symbolic of new beginnings and where you are on your own “Egg Journey”.

You can find all previous posts here in my blog

So, if eggs represent new life and rebirth, what represents continuity?

You will be familiar with the above symbol of continuity and infinity, but what symbolises continuity for YOU?

Once you are clear on where you’re going, what keeps you anchored on your path to make sure you get there?

  • For some of us, it is about having a really good system to organise ourselves daily.
  • Or sheer determination?
  • For others, they may do this and at the same time they need accountability to keep them focussed on their path.

Whatever keeps you on your journey towards your goal, you will have learned works for you through trial and error.

But what if you struggle to stay on track?

Perhaps at work you have numerous distractions and struggle to stick to your daily plan?

Perhaps you’ve been trying to kick-start a business and it just hasn’t worked yet.

Perhaps you’ve just started a business but you’re already frustrated.

Or maybe you’ve wanted to hit that next level for years and haven’t been able to get there.

Personally, I plan each day on my calendar and build in a contingency for the unexpected. Also, I find that because I am so connected to my goal and where I want to get to, this just energises and motivates me to get there.

Regardless of your situation, getting motivated and on-track is all about taking the pressure off yourself and managing your energy.

And if you find your mind wandering, allowing yourself to get distracted and wondering if you’ll ever really make your mark, how about trying these tips:

  1. Know that this is a temporary state. Don’t beat yourself up, all you need to know is that nothing is permanent and everything is ever-changing, even if it seems that they don’t. The universe is constantly moving, evolving, and changing, and so are you. So, know that there IS a light at the end of the tunnel, and every day, your goal is getting closer.
  1. Remind yourself why you’re doing this. When you’ve been trying to make something happen for a while, you can start to lose sight of the end goal. And, instead of focusing on the reason you started this journey in the first place, you begin to focus on smaller, more immediate outcomes. E.g., you started the work you’re doing so you could eventually free up enough time to spend with your family. But you’ve been working for a long time and haven’t seen the results you’d expected or hoped for and your goal may have shifted from “be with my family” to “make my business work.” This has exactly the opposite effect than you originally intended. By shifting your priorities, now you’re probably spending less time with your family.
  1. Believe in yourself – One of the best ways to stay strong in your belief in yourself is to keep track of your successes, even the small ones. When you’re feeling down on yourself, go back to the list of successes and review them. Remind yourself that you are capable and you can make this work.
  1. Don’t hold back if you want to ask for help! Before things go too far, before you get lost and become totally demotivated, ask for help! This is always positive and never a sign of failure because it shows that you are making a choice and taking action.

Mere change is not growth. Growth is the synthesis of change and continuity, and where there is no continuity there is no growth.

-C.S. Lewis-

As always, I will leave you  with that thought!

I would like to invite you to book a Complimentary Consultation where you can explore where you are with continuity.

With best wishes.

Korinne 
P.S. Ask me about the next Communication Code Group Programme

 

Thought for the Week – Did Your Egg Come First?

With Easter upon us, I have been thinking about eggs!

“Easter egg hunts are proof that children can find things when they really want.”

-Unknown-

Last week’s Thought for the Week was about “Getting Up vs Jumping Up and Seizing the Day!” and the difference for you between getting up in the morning and jumping out of bed because you can’t wait to get started!

[You can find all previous posts here in my blog.

So, whatever your religious beliefs are, eggs represent new life and rebirth and this ancient custom became part of Easter Celebrations. During the medieval period, eating eggs was forbidden during Lent (the 40 days before Easter). So, on Easter Sunday, tucking into an egg was a real treat!

The question of “what came first, the chicken or the egg?” has sparked countless arguments through the ages and such a tricky question because you need a chicken to lay an egg, but chickens come from eggs, leaving us with this infinite cycle that apparently has no clear starting point!

One thing for sure though is we can accept that eggs represent new life and new beginnings. So, if you could have a new beginning starting today…

  • What would that be?
  • What would that look like?
  • Where would you be?
  • Who would be around you?
  • What would you be seeing around you?
  • How would you be feeling?

And one more question …

Out of 100%, how much of that do you already have in your life?

And then – did you appreciate how much of that you already have?

When one door closes and another opens, it can bring a lot of promise with it. Yes, you might be nervous about whatever is to come, but it’s time to take stock on what you’re leaving behind and then look ahead to where you want to get to.

Take a moment to ponder and think about all the happy things you have experienced. Take stock of all lessons learned and think about how you can apply them to the new and exciting things to come.

Can your “egg” be symbolic of where you are on your journey towards where you want to be?

“Blossom by blossom the spring begins”

-Algernon Charles Swinburne-

[An English poet, playwright, novelist, and critic]

As always, I will leave you  with that thought!

My Easter Gift to you is a Complimentary Consultation where you can explore where you are on your Egg Journey.

I will also be opening up my next Communication Code Group Coaching Programme starting in June. So, watch this space for more details.

With best wishes.

Korinne 

Thought for the Week – Getting Up vs Jumping Up and Seizing the Day!

Last week’s Thought for the Week was about “Living on Purpose” and knowing what your purpose is in life, your “raison d’ĕtre”.

[You can find previous posts here in my BLOG]

But what’s the difference for you between getting up in the morning and jumping out of bed because you can’t wait to get started?

Do you find that first piece of music or news you hear in the morning often stays with you for the day? I do! It’s great if you like that music or news but not so great if you don’t!

What we think of first thing in our day is profound and sets the tone for the entire day.

Therefore, it is so important that we do what we can to set the scene for the day we want to have and if we know what our overall purpose is in life, it will take a lot to push us off-track.

So, if we face a challenging moment and are able to think about our purpose at a second’s notice, this will keep us on track.

“A year from now you may wish you had started today.”

-Karen Lamb-

[Karen Lamb is the author of the biography “Thea Astley: Inventing Her Own Weather (UQP)”, shortlisted for six national literary awards, and co-winner of the 2016 Prime Minister’s Literary Award for Non-Fiction. She teaches literature and communication in Sydney, Australia].

And if you do find yourself having a bad day …

“When everything seems to be going against you, remember that the airplane takes off against the wind, not with it.”

-Henry Ford-

If you find yourself saying; “but I’m just not a morning person!”

Here are a few Reasons to Get Up in The Morning. These are not in any particular order – they will all give your morning motivation a boost …

  1. You have the freedom to choose to be positive and surround yourself with joy. So, start your day how you would like to start it – what kind of music / news would you like to hear first thing?
  2. You have the opportunity to exercise and take care of your internal
    cellular life.
  3. You have the opportunity to give yourself a gift and do the things that you enjoy and excite you: listen to music, read, practice yoga, meditate, be creative, enjoy nature, play golf, take a walk, a swim or a run.
  4. You have multiple possibilities to learn something new.
  5. You can improve your communication skills with your friends, partner and / or colleagues.

The minute you open your eyes in the morning, you become engaged in your day. And the race begins by acknowledging the many awesome reasons to jump up out of bed and start your day with purpose, intention, and joy.

“How would your life be different if…You stopped worrying about things you can’t control and started focusing on the things you can? Let today be the day…You free yourself from fruitless worry, seize the day and take effective action on things you can change.”

-Steve Maraboli-

 [Dr. Steve Maraboli is a life-changing Speaker, bestselling Author, and Behavioural Science Academic. His empowering and insightful words have been shared and published throughout the world in more than 25 languages].

As always, I will leave you  with that thought!

And why not Book a Complimentary Consultation where we can discuss ‘How you can live on purpose’. You can choose a slot HERE.

With best wishes and speak to you again soon!

Korinne 
P.S. Ask me about the next Communication Code Group Programme

Thought for the Week – Living on Purpose

purposeLast week’s Thought for the Week, was about “Foundation in Adversity” and how it is the simplest things in life that often bring us the most comfort, especially in the toughest times.

You can find previous posts here in my blog.

When we see others suffering, it does affect us to varying degrees doesn’t it, either consciously or sub-consciously.

We humans are so resilient though and it’s amazing what we can overcome and what we can achieve if we really want to.

A couple of weeks back, I wrote about “Will to Take Action” and it is that deep-rooted desire within each of us that drives us forward.

The Japanese have a word for this that we don’t have in the English language; “Ikigai” …

Ikigai is a Japanese concept that means your “reason for being”.

‘Iki’ in Japanese means ‘life,’ and

‘gai’ describes value or worth.

Your ikigai is your life purpose or your bliss. It’s what brings you joy and inspires you to get out of bed every day.

You will know that the French have a similar word: “Raison D’être” meaning ‘a reason for being’ or ‘purpose’.

And it’s not just us as individuals that thrive with a clear purpose, it is companies too:

It’s only when companies are clear about their purpose, have clearly communicated it, and it is understood by the team that companies can achieve both unity of effort and distributed decision making.

-Marc Koehler- (Leading with Purpose)

And you will have heard of Simon Sinek’s book “Start with Why”

Case in point; when it comes to retirement, people can feel a little lost. They suddenly have an abundance of free time that needs to be filled with things that keep them feeling engaged in life.

  • Whatever your situation is right now, what is your purpose in life, your reason for being?
  • How would you sum it up in 3 or 4 words?
  • On a scale of 1-10 (10 being high), how likely will your purpose make you want to jump out of bed each morning?

Why not download my FREE E-Book: “Living on Purpose – 7 Ways to Find Your Purpose and Live a More Fulfilling Life”

Understanding purpose is one thing, but recognising the importance of having purpose is another. Everybody has a unique purpose in their life, whether it be to help others, provide for family, or be free.

-Ben Gothard- (Achieve Greatness)

As always, I will leave you with that thought.

And I would love to help you get clarity on your purpose! So, I’m offering you a complimentary consultation where I will help you to really drill-down on your purpose – choose a slot HERE.

With best wishes.

Korinne 

P.S. Ask me about the next Communication Code Group Programme
www.Thrive-Coaching.biz

Thought for the Week – Foundation in Adversity

foundation-in-adversity

Last week’s Thought for the Week, was about “Will to Take Action” and how if we really want to do something, we’ll find a way. If we don’t, we’ll find an excuse. I hope you found that thought-provoking and I welcome any comments. [You can find previous posts here in my blog]

Sadly, with the terrible events happening in our World today, each of us is affected to different degrees and in different ways; directly or more sub-consciously. If you or your loved ones are directly impacted, my heart goes out to you. There are just no words or thoughts that would be adequate at this time.

For the rest of us. We feel helpless and look for things we can do, however small, to make a difference in some way. And it is heart-warming to see how people come together in the face of adversity.

So, I have been really soul-searching about the Thought for the Week this time and it came to me that, actually, it is the simplest things in life that often bring us the most comfort …

  • Peace
  • Freedom
  • Safety
  • Family
  • Home
  • Love
  • Purpose
  • Trust and Faith

Whatever your role is in life, high-flying, humble, “middle-of-the-road”, or however you see it, at least one or two of these will be foundation stones in your life. And these will have carried you through the hardest times.

“Your inner strength is your outer foundation”.

-Allan Rufus-

[Author, Speaker, Life Coach, NLP Coach in both Corporate and Personal Development]

It is remarkable to see the resilience and sheer strength of spirit amongst the people of Ukraine who are losing everything around them. An inspiration to us all.

“It is not the beauty of a building you should look at; it’s the construction of the foundation that will stand the test of time!

-David Allan Coe-

[Singer / songwriter]

As always, I will leave you with that thought.

And why not book a complimentary consultation where we can discuss How You can Become a More Effective Communicator. You can choose a slot HERE.

With best wishes,

Korinne 

P.S. Ask me about the next Communication Code Group Programme

Thought for the Week – Will to Take Action

action

Last week’s Thought for the Week, was about “Feedback on Feedback”- I hope you found that useful and thought-provoking. It would be great to hear from you if you have any comments.

[You can find previous posts here in my blog.]

I shared how receiving great developmental feedback has been transformational for me and also for the people I work with who also use this model of feedback.

I delivered a one-day training course yesterday; “Effective and Assertive Communication” and demonstrated this feedback model with one of the participants who was feeling stuck with something. They were all surprised to witness how she became unstuck when she received Coaching using the feedback model I shared last week.

The week before, I wrote about “Self-Worth” and this came into play in this scenario to. This lady was able to recognise that within herself and how it had been holding her back since a life event six years before. She committed to herself to take the first step towards becoming unstuck and reaching her goal.

And this is the piece that is so often missing from feedback conversations. It is so inspiring when someone decides they are going to take action to achieve something. And then what happens?

  • They actually go out and do it?
  • They go back into their shell and procrastinate over it again?
  • They continue to put it off?
  • They find excuses as to why “it’s not the right time”?

So, what leads us to take action and be self-accountable? Because that’s what it really boils down to isn’t it!

And if we are emotionally attached to whatever it is we want to achieve, then we have the incentive and will to take action.

So, at the end of a conversation where someone decides they are going to take action, how can we support them?

Firstly, they have to have that emotional connection to their goal, it has to be something they want (not just to please someone else) and they have to have the WILL to move forward.

It’s like when someone decides to give up smoking. It won’t work unless they decide to quit, right? They have to have the will to follow through with it.

I use a Coaching model where “Will” is usually where we finish that session. I might ask that person something like;

“So, after considering what has been holding you back, you have decided to apply for that new role because it will challenge you. When will you complete the application?”

They may say something like: “Well, I will try to do it this evening” [Try?]

So, I may then ask something like; “On a scale of 1-10 (10 being high) how committed are you to do it this evening?”

They may say something like; “ I guess an 8”

To which I would reply;

“What would make it a 10, so you know that this is what you are going to do when you get home?”

This is where they realise how likely they are to do that when they get home.

And that’s what it’s all about – them knowing how much they want this and how much will they have to follow through.

And if this applies to you, you know what to do!

“If you really want to do something, you’ll find a way. If you don’t, you’ll find an excuse.”

-Jim Rohn-

ENTREPRENEUR, AUTHOR, MOTIVATIONAL SPEAKER

As always, I will leave you with that thought.

And why not book a complimentary consultation where we can discuss how you can become a more effective communicator. You can choose a slot HERE.

With best wishes for your success!

Korinne 

Korinne Le Page
Thrive Coaching & Training
P.S. Ask me about the next Communication Code Group Programme