Welcome back! Last week’s Thought was “How Perspective Changes Everything” when we explored the importance of perspective in our interactions, understanding that differing viewpoints can coexist and enrich our conversations. If you missed it, you can catch up here.

What did you notice about perspectives in the conversations going on around you this week? How did your own perspective change?

This week, I want to delve into something equally important: How we learn and how our unique learning styles shape our perceptions and perspectives.

Benjamin Franklin was polymath learner: a leading writer, scientist, inventor, statesman, diplomat, printer, publisher and political philosopher who altered the course of American history.

In our fast-paced world, it’s easy to assume that everyone processes information and learns in the same way we do. However, the truth is that we all have unique learning styles that shape how we perceive the world and communicate with others. Recognising these differences is crucial to building stronger, more empathetic connections.

Some of us are visual learners, relying on images and diagrams to make sense of information. Others might be auditory learners, needing to hear concepts explained to truly understand them. There are also kinaesthetic learners, who need to engage in hands-on activities to grasp new ideas fully. Some people grasp concepts better through reading, while others need to hear information to absorb it fully. These differences in learning styles aren’t just about preference; they profoundly influence how we see the world.

These differences in learning styles are not just academic – they influence how we interpret and interact with the world. A visual learner might focus on the body language of a speaker, while an auditory learner might be more attuned to the tone of voice. Each learning style offers a different lens through which we perceive our experiences.

This diversity in perception is what makes human interaction so rich and complex. It also means that misunderstandings can occur when we forget that others might see things differently based on their learning preferences.

By embracing the variety of learning styles, we can enhance our communication and deepen our relationships. When we take the time to understand how others learn and perceive the world, we move closer to a place of mutual respect and empathy.

Consider this: if you’re someone who learns best through visual cues, your perception of a situation might be deeply influenced by what you see.

Meanwhile, someone who learns through auditory means might focus on what they hear, leading to a completely different interpretation of the same event.

There are 7 general learning styles in all: Visual, Auditory, Kinaesthetic, Theorist, Pragmatist, Reflector and Activist.

My own preferred style is Pragmatist, and Kinaesthetic and I prefer to be shown how to do something and learn through experience and then I get on with it!

Pragmatists are practical learners who focus on applying knowledge and skills to real-world situations. They prefer learning that is relevant and immediately applicable.

Kinaesthetic learners learn best through physical activities and hands-on experiences. They prefer to touch, feel, and do, rather than simply listen or watch.

On my Leadership programmes, we delve deeper into all of these. This variety in learning styles is a beautiful reminder that there isn’t just one way to experience or understand the world. Our perceptions, shaped by experiences and how we learn, are as unique as our fingerprints. And just as our learning styles differ, so do our perspectives and interpretations of the world around us.

When we acknowledge that each person learns and perceives differently, we open the door to greater empathy and understanding. We realise that what might seem obvious to us might not be as clear to someone else – and that’s okay. Again, it’s not about who’s right or wrong; it’s about appreciating that our differences make our collective experience richer.

So, this week, I encourage you to consider the learning styles of those around you. Whether at work, at home, or in your community, pay attention to how others absorb and process information. By doing so, you’ll not only enhance your communication but also deepen your connections.

Let’s look at an example: Take Benjamin Franklin, for example, who was a pragmatic and kinaesthetic learner who thrived on practical, hands-on experience and learning by doing. He also demonstrated strong theorist traits, focusing on the underlying principles of problems and developing systematic approaches to improvement. His wide-ranging achievements suggest that he integrated various learning styles, making him a highly adaptive and versatile learner.

“Tell me and I forget, teach me and I may remember, involve me and I learn.”

–Benjamin Franklin-

Thank you for being part of this journey of exploration and growth. I look forward to hearing your thoughts on this topic!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!
P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with here

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Welcome back and I hope this email finds you well and thriving. Last week’s Thought was “Connecting Cultures and Decades” and how, by actively listening, seeking diverse perspectives, and practicing cultural sensitivity, we can build bridges of empathy that transcend cultural and generational divides.

If you missed it, you can catch up here.

This week I’d like to delve deeper into a concept that is essential to both our personal growth and our ability to communicate effectively – perspective.

I shared before how I was a Duty Manager in the lost baggage department at British Airways. In my role there, I had to manage negative customer feedback all the time, some of which could be quite critical. Early in my career, I sometimes took negative feedback personally, assuming the customers were simply being difficult or unreasonable.

However, over time, I found myself empathising more with the traveller who had just lost their bag. I realised that when we show genuine understanding of their situation, clearly explain the steps we’ll take to locate their bag and ensure they have what they most need until it’s found and delivered to their home or hotel, it goes a long way in reassuring them.

By approaching their comments with an open mind and seeking to understand the underlying concerns, I was able to implement changes that not only improved our offerings but also strengthened our customer relationships. This experience taught me that what may seem like criticism is often a valuable perspective that can drive positive change.

In our fast-paced world, it’s easy to fall into the trap of believing that our way of seeing things is the only way. We can hold our opinions close, convinced that our perspective is the correct one, and sometimes struggle to understand how others could see things differently. Yet, perspective is a wonderful and powerful thing:

• It shapes how we see the world, how we interpret experiences, and how we interact with others.
• It’s what makes communication so rich and, at times, challenging.
• It influences how we interpret words, how we respond to situations, and even how we perceive conflict.

“Two men looked out from prison bars, one saw the mud, the other saw stars.”

-Dale Carnegie-

[Writer, lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills].

When two people come together, each with their own perspective, it’s like viewing a multifaceted gem – each angle reveals something different, yet each view is part of the whole truth. The beauty of perspective lies in its diversity; each of us views life through a unique lens, influenced by our backgrounds, cultures, and personal experiences. And yet, while our perspectives may differ, they are all valid.

Yes, these differing perspectives can sometimes lead to misunderstandings. We might find ourselves thinking; “How can they not see that I’m right?”

But here’s the key: what if both perspectives are right? What if, instead of a single truth, there are multiple truths, each reflecting a different aspect of the situation?

Perception becomes particularly significant when we consider communication.

When we recognise that multiple truths can coexist, we open ourselves to richer, more meaningful conversations. We begin to see disagreements not as battles to be won, but as opportunities to learn and grow. This shift in mindset can transform our communication, making it more empathetic, open, and constructive.

This week, I invite you to consider this and embrace the wonder of perspective in your interactions. Next time you find yourself in a disagreement or facing a differing opinion, pause and consider the possibility that both sides could be right. By doing so, you’ll not only improve your communication but also deepen your understanding of the world around you.

Thank you for taking the time to read this. I look forward to hearing your thoughts on this topic.

“We can complain because rose bushes have thorns or rejoice because thorns have roses”

-Alphonse Karr-

[French journalist, novelist, and critic, known for his sharp wit, satirical writing style, and keen observations of society].

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with here

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Welcome back and I hope you are well and thriving! Last week’s Thought was “Conversations Across Time” when we imagined the possibility of time travel and how our conversations might evolve if we could connect with historical figures or glimpse into the future. [Image: Planet Earth Flag]

We explored the idea that bridging time and space through communication allows us to gain profound insights and broaden our horizons. If you missed it, you can catch up here.

This week let’s ground our exploration in the present and consider how we can cultivate empathy and understanding across diverse cultures and generations. In our increasingly interconnected world, how can we foster deeper connections with people whose experiences and perspectives differ from our own?

The Power of Empathetic Listening

Empathy begins with actively listening to others. When we take the time to understand someone’s viewpoint, values, beliefs, cultural background or generational context, we open ourselves to richer, more meaningful interactions. Have you sat down with someone from a different part of the world and listening to their life stories, challenges, and dreams? How might these conversations reshape our own views and foster greater global empathy?

Bridging Generational Gaps

Every generation brings unique experiences and wisdom. By engaging in conversations with those older or younger than us, we can bridge generational gaps and learn from each other. Picture a dialogue between a grandparent and a grandchild, sharing insights about how technology has transformed communication, or discussing values that have stood the test of time. These exchanges not only strengthen family bonds but also build a continuum of shared human experience.

Cultural Exchange and Mutual Respect

In our globalised society, cultural exchange is more accessible than ever. Virtual travel, language learning apps, and international collaborations enable us to immerse ourselves in different cultures without leaving our homes. By approaching these opportunities with curiosity and respect, we can cultivate mutual understanding and appreciation for the rich diversity of human life.

Five Practical Steps to Foster Empathy:

1. Engage in Attentive and Active Listening: Be present, show interest and focus entirely on the person speaking. Avoid distractions and give them your full attention. Summarise, reflect and clarify, repeating back what you heard to confirm understanding, listening without judgement. Ask open-ended clarifying questions if needed.

2. Put Yourself in Others’ Shoes: Consciously try to see situations from another person’s viewpoint. Imagine Scenarios and think about how you would feel and react in similar situations faced by others. Reading books, watching films, documentaries and podcasts and attending events that showcase different cultures and generational viewpoints helps broaden your understanding and empathy.

3. Reflect on Common Ground: While acknowledging differences, also identify shared values and experiences. Finding common ground can strengthen connections and foster mutual respect.

4. Practice Cultural Sensitivity: Be mindful of cultural nuances and respectful in your interactions. Small gestures of cultural awareness can go a long way in building trust and understanding.

5. Self-Awareness: Recognise your own emotions and how they influence your reactions and manage your emotions, so they don’t interfere with your ability to listen and understand others. Use mindfulness techniques to stay in the moment and fully engage with others.

As we continue to navigate an era of digital proximity and global connectivity, let’s prioritise empathy and understanding in our interactions. By actively listening, seeking diverse perspectives, and practicing cultural sensitivity, we can build bridges of empathy that transcend cultural and generational divides.

This week, as you connect with others – whether through video calls, social media, or in-person interactions – embrace the opportunity to learn and grow. Consider how these conversations enrich your life and contribute to a more empathetic and connected world.

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems“

– Stephen Covey –

Have a wonderful week, and let’s continue building those bridges of empathy and connection!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with me here

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Welcome back and I hope you are well and thriving. Last week’s Thought was “The Unspoken Connection” and how, despite the rise of digital messaging and video calls, the phone remains a vital tool for communication due to its unique ability to convey tone, emotion, and nuance through voice alone.

If you missed it, you can catch up here.

So, how about communicating on video calls and how they redefine our connections in the digital age?

In an era where distance seems irrelevant and borders become blurred, video calls emerge as our modern-day magic carpets, transporting us instantly to the presence of our loved ones, colleagues, or with friends who are oceans apart. The grainy snapshots of yesterday’s video chats have given way to crystal-clear, high-definition windows into each other’s worlds.

Beyond mere convenience, these virtual encounters allow us to witness emotions unfold in real-time – the joy of a shared joke, the empathy of a comforting glance, or the excitement of a milestone achieved. Through this visual medium, technology not only bridges physical gaps but also enriches our understanding and deepens our bonds.

Yet, amidst the marvel of technological progress, let us not forget the essence of connection itself. It is in the fleeting expressions, the subtle shifts in tone, and the unspoken pauses where true connection often resides. As we embrace the wonders of video calls, let us also cherish the human nuances they bring forth – moments that transcend screens and remind us of our shared humanity.

In this evolving landscape of communication, let’s celebrate the magic of video calls not just for their innovation, but for their capacity to bring us closer, across distances both near and far.

So, let’s explore how these virtual windows shape our relationships and redefine what it means to connect in the 21st century.

Here are five main tips for dos and don’ts of connection on video calls:

Do’s:

1. Prepare Your Environment: Ensure you’re in a quiet, well-lit space with minimal distractions. A clutter-free background can help maintain focus on you. Be prepared to be on camera for the duration of the meeting.

2. Test Your Tech: Before the call, check your internet connection, camera, and microphone to ensure they are working properly. Being technically prepared reduces interruptions.

3. Maintain Eye Contact: Look directly at the camera when speaking to simulate eye contact. Of course, you want to also see the other person on screen, so this means just looking at the camera when speaking, emphasising certain points and when you want to empathise with another person. It creates a more engaging and personal connection with the other participants.

4. Active Listening: Show you’re engaged by nodding, smiling, and using verbal cues like “I see” or “That’s interesting.” It demonstrates attentiveness and encourages smoother conversation flow.

5. Be Mindful of Time: Respect everyone’s schedules by starting and ending the call on time. Have an agenda if necessary to keep discussions focused and productive.

Dont’s:

1. Avoid Multitasking: Stay focused on the call and refraining from checking emails, texting, or doing other tasks shows respect for the participants and maintains your attention on the conversation.

2. Don’t Interrupt: Allow others to finish speaking before responding. Interrupting can disrupt the flow of conversation and make communication less effective.

3. Watch Your Body Language: Avoid distracting gestures or fidgeting excessively on camera. Maintain a relaxed but professional posture to convey confidence and engagement.

4. Technical Troubles: If technical issues arise, don’t panic or let frustration show. Politely troubleshoot or suggest alternative communication methods (like audio-only) if necessary.

5. Don’t Overlook Etiquette: Remember basic video call etiquette, such as muting your microphone when not speaking, dressing appropriately, refraining from eating or drinking loudly during the call and being on camera. How can we genuinely connect with others when they have their camera turned off?

Following these dos and don’ts helps ensure smooth and effective communication during video calls, fostering better connections and productive discussions.

“The Internet is becoming the Town Square for the global village of tomorrow.”

-Bill Gates-

Have a great week, and let’s continue to build those bridges of empathy and connection across technology!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with here

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Welcome back and I hope you have had a harmonious week. Last week’s Thought was “Empathy – The Bridge to Connection and Harmony” all about and how this can transform our interactions and connections, making them more meaningful and supportive. If you missed it, you can catch up here.

What did you notice about conversations over the past week where (a) there was empathy and (b) where there was none?

I also observed how empathy changed conversations happening around me and it was very interesting. I noticed the difference between conversations where people were just “talking at” the other person without much scope for interaction and those where there was real empathy and connection.

I would love to hear what you noticed over the past week too!

Building connection is very subtle isn’t it! Whether it’s in business or in our personal lives, how often do we stop to think about what ‘connection’ is and why it’s important?

How do we build meaningful connections over the phone? Let’s explore this a little …

Despite the rise of digital messaging and video calls, the phone remains a vital tool for communication due to its unique ability to convey tone, emotion, and nuance through voice alone.

Unlike text-based communication, phone calls allow for immediate, real-time interaction, fostering a sense of presence and engagement that can be more personal and impactful. They are particularly effective for clarifying misunderstandings, discussing sensitive matters, and building rapport, as the human voice can express empathy, concern, and enthusiasm in ways that written words often cannot.

In professional settings, phone calls can facilitate quicker decision-making and more dynamic conversations, making them indispensable for maintaining strong, meaningful connections.

Here are a few tips to foster genuine connections over the phone:

Active Listening: One of the most important skills in phone communication is active listening. This means truly paying attention to the speaker, avoiding interruptions, and acknowledging what they are saying. Nodding or making small affirming sounds can be helpful when face-to-face, but over the phone, verbal affirmations like “I see,” “I understand,” or summarising what they’ve said are key. All too often people use the phone as a microphone to ‘talk at’ people without creating space for a two-way conversation.

Personal Touch: Personalising your conversations can make a significant difference. Start with a friendly greeting, use the person’s name to make the conversation more personal and perhaps share a little about your day or ask about theirs. This can transform a mundane call into a meaningful interaction.

Express Emotions: Without visual cues, your tone of voice carries the weight of your emotions. Be mindful of your tone and inflection to convey warmth, enthusiasm, empathy, or concern as the situation demands. A smile can be heard over the phone – it affects your tone and helps the listener feel your positivity.

Clarity and Brevity: While it’s important to be personable, clarity and brevity are also essential. Make sure your message is clear and to the point, but don’t rush through the conversation. Take the time to ensure that both you and the other person have understood each other. We need to speak a little more slowly on the phone than we would face-to-face to ensure we are understood.

Follow Up: After an important phone call, a follow-up email or message summarising the key points discussed can reinforce the connection and ensure that everyone is on the same page. This shows that you value the conversation and the relationship.

By focusing on these strategies, we can make our phone conversations more effective and fulfilling. Let’s strive to build connections that go beyond the surface, fostering deeper understanding and collaboration.

“The invention of the telephone has been an incredible boon to humanity, facilitating instant communication and fostering human connection.”

–Alexander Graham Bell–

 [A historical perspective from the inventor of the telephone himself.]

Have a wonderful week, and let’s continue to build those bridges of empathy and connection!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!
P.S. Please feel free to share your experiences and insights!

Book a complimentary Clarity Session with here

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Welcome back and I hope this message finds you flourishing! Last week’s Thought was “The Strength of Silence” and about how this gives us space to think, process what we’ve heard, consider our responses, and connect more meaningfully with others. If you missed it, you can catch up here.

Today, let’s turn our attention to another kind of silence that’s becoming more noticeable – the silence of unanswered emails amidst the buzz of our inboxes.

In our fast-paced digital world, it can be disheartening to send out emails and not receive a response. It feels like our messages are disappearing into a void, leaving us wondering if our words were ever read. So, let’s reframe this silence and see it as an opportunity for growth and deeper understanding for both senders and receivers.

For the Receivers:

If you find that you sometimes miss replying to emails, what system do you have in place for managing your responses? A quick acknowledgment like “I’ve received your email and will get back to you shortly” can make a big difference, fostering better communication and respect.

If you plan to reply, be sure to follow through. If the email isn’t relevant to you, forward it to the appropriate person and let the original sender know by copying them on the forwarded email.

For the Senders: Three Perspectives on Mastering the Silence of Unanswered Emails …

Patience and Persistence

Sometimes, silence isn’t a rejection but a call for patience. People are busy, and inboxes are overflowing. Rather than feeling disheartened, use this time to refine your message, ensuring it’s clear and compelling.

How to Apply: Follow up politely after a reasonable period. A gentle reminder can often bring your email back to the top of someone’s busy inbox. For example, “Just circling back on my previous email. I’d love to discuss this further when you have a moment.”

Reflect and Reassess

Unanswered emails give us a chance to reflect on our approach. Are we reaching out to the right person? Is our message aligned with their needs and interests? Use this silence to reassess and improve your strategy.

How to Apply: Take a moment to review your email content. Ensure your message is concise, engaging, and clearly communicates its value. Sometimes a slight tweak can make all the difference.

Cultivate Resilience

Silence teaches us resilience. It’s a reminder that not every effort will be met with immediate success, but persistence and adaptability are key. Embrace the silence as a stepping stone rather than a stumbling block.

How to Apply: Maintain a positive mindset. Each unanswered email is not a failure but a part of the journey. Keep refining your approach and reaching out – your persistence will pay off.

Embrace the Balance:

The overwhelm of our inboxes can lead us to distraction while the silence of unanswered emails can be frustrating. Both can be a powerful teacher because they urge us to manage stress through better organisation, practice patience, reassess our methods, and build resilience. By shifting our thinking around emails, we can enhance our communication skills and strengthen our professional relationships.

Remember, silence isn’t the end of the conversation. It’s an invitation to listen more closely, reflect more deeply, and persist with greater determination.

“Email has an ability many channels don’t: creating valuable, personal touches – at scale.”

-David Newman-

[Renowned marketing and business strategist, professional speaker, and author.]

Wishing you a week filled with thoughtful reflections and great conversations!

With warmest wishes

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights with me! And if you haven’t booked your complimentary Clarity Session with me yet, click here to book a time that suits you.

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