Welcome back! I hope you’re having a wonderful week so far.

Last week’s Thought was “Talking with or Talking at?” and how talking at someone often feels like a monologue – a one-sided conversation where the other person’s input is neither sought nor valued. This can lead to misunderstandings, frustration, and disengagement. If you missed it, you can catch up here.

*|FNAME|*, have you ever walked into a room and sensed tension without anyone saying a word? Or perhaps you’ve had a conversation where the other person’s body language told you more than their actual words? That’s the power of nonverbal communication at play.

Why is this important?

Often, what we don’t say can speak louder than our words. Our body language, facial expressions, gestures, eye contact, and even the tone of our voice can significantly influence how our messages are received and interpreted by others. In fact, studies suggest that the majority of our communication is nonverbal (93% in fact) – meaning that the unspoken aspects of our interactions carry immense weight.

Here are three ways to harness the power of nonverbal communication:

1. Be Mindful of Your Body Language: The way we hold ourselves, our posture, and even our hand movements can convey confidence, openness, and attentiveness – or the opposite. Being aware of your body language can help you ensure that it aligns with the message you want to convey. For instance, if our body language is open, we are more approachable.

2. Pay Attention to Facial Expressions: Our faces often express what we’re feeling before we even have a chance to speak. A genuine smile can create a sense of warmth and approachability, while a furrowed brow might signal confusion or concern. By becoming more aware of your facial expressions, you can better communicate your emotions and intentions.

3. Tone of Voice Matters: The tone, pitch, and pace of your voice can drastically alter the meaning of your words. A calm, steady tone can convey confidence and assurance, while a rushed or high-pitched tone might suggest anxiety or uncertainty. Paying attention to how you say things can help reinforce the message you want to send.

By becoming more aware of and intentional with our nonverbal cues, we can enhance our ability to connect with others on a deeper, more authentic level.

Nonverbal communication isn’t just about complementing our words; it’s about ensuring that our entire presence supports and strengthens the message we want to convey.

I invite you to take some time this week to observe your nonverbal communication habits and see how they align with your intentions. You might be surprised at what you discover!

“What you do speaks so loudly that I cannot hear what you say.“

– Ralph Waldo Emerson – –

Thank you for joining me on this journey of exploring the nuances of communication. I look forward to hearing your thoughts and experiences as you experiment with these insights.

Wishing you a week full of meaningful, unspoken connections!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with me here

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Welcome back! Last week’s Thought was “Why Empathy is Your Superpower” because it empowers us to connect with others on a profound level. When we practice empathy, we tap into an extraordinary ability to understand and feel what others are experiencing and bridge gaps and resolve conflicts. If you missed it, you can catch up here.

In our fast-paced world, communication is everywhere – emails, meetings, texts, and calls. But how often do we stop to consider how we’re communicating? Are we genuinely engaging in meaningful exchanges, or are we just delivering our message?

This week let’s focus on the concept of talking with, people, not at people. Can you relate to this? How does it feel when you experience someone talking at you rather than with you?

I’ve noticed this happening more frequently as people become increasingly busy and distracted. While we can empathise with someone who is under pressure in a given moment, what happens when this behaviour isn’t just a one-off and becomes ongoing? How does it affect the relationship?

When we speak with someone, we’re not just sharing our thoughts. Even if this is a quick chat that takes less than a minute, we’re opening a dialogue, inviting the other person to share theirs too. It’s a two-way street where both parties feel heard, valued, and respected.

On the other hand, talking at someone often feels like a monologue – a one-sided conversation where the other person’s input is neither sought nor valued. This can lead to misunderstandings, frustration, and even disengagement.

Why does it matter?

When we talk with someone, we engage in a dialogue that values the thoughts, feelings, and perspectives of both parties. This type of communication fosters connection, understanding, and collaboration. It’s about creating a space where everyone feels heard and respected.

In contrast, talking at someone is often one-sided. It’s a way of communicating where the speaker’s primary goal is to deliver a message, often without considering how it’s received or whether the other person has had a chance to contribute. This can leave the listener feeling disconnected, undervalued, or frustrated.

“There’s a difference between giving directions and giving direction. One is talking at people the other is talking with them.“

-Simon Sinek-

This week, I invite you to reflect on your interactions:

• Are you listening as much as you’re speaking?
• Are you asking open-ended questions that invite conversation?
• Are you considering the other person’s perspective?
• Are you noticing when others are talking at you? How does that feel?

Let’s strive to make our communication more inclusive, empathetic and two-way. After all, the most successful individuals and teams are those who understand the power of listening and connecting.

Thank you for taking the time to read these weekly thoughts and I look forward to hearing what you think.

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!
P.S. Please feel free to share your experiences and insights! If you like these posts, why not join my list for more tips? Join here

P.P.S. Book a complimentary Clarity Session with me here

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Welcome back and I hope you are well and thriving this week! Last week’s Thought was “A Genius’s Approach to Learning” where we explored how everyone learns differently, and how these varied learning styles shape our perceptions and perspectives. If you missed it, you can catch up here.

This week, I’d like to delve deeper into an essential element of human connection: empathy.

Empathy isn’t just a ‘nice-to-have’; it’s a superpower that empowers us to connect with others on a profound level. When we practice empathy, we tap into an extraordinary ability to understand and feel what others are experiencing. This superpower enables us to bridge gaps, resolve conflicts, and build relationships that are rooted in genuine understanding and trust.

Understanding Empathy

Empathy is often described as the ability to walk in someone else’s shoes, to understand and share the feelings of another person. It’s more than just recognising emotions; it’s about truly feeling with others, seeing the world from their perspective, and responding with compassion.

In our fast-paced world, it’s easy to overlook the power of empathy in our daily interactions. Yet, empathy is a cornerstone of effective communication. It allows us to connect on a deeper level, fostering trust and mutual respect. 

The Power of Empathy in Communication

When we communicate with empathy, we’re not just exchanging words – we’re building relationships. Empathy helps us to:

• Listen Actively: By genuinely listening to others, we show that we value their feelings and perspectives. This active listening forms the foundation of meaningful dialogue.
• Understand Beyond Words: Sometimes, what isn’t said is as important as what is. Empathy enables us to read between the lines, to pick up on emotional cues and unspoken concerns.
• Respond Thoughtfully: Empathy guides us in responding in a way that acknowledges others’ emotions, fostering a supportive and understanding environment.

Empathy in Action

Consider a time when someone truly empathised with you. Perhaps they offered a kind word when you were feeling down or simply listened without judgment. How did that make you feel? Now, imagine the impact if we all made a conscious effort to be more empathetic in our interactions.

In professional settings, empathy can transform workplace culture. Leaders who practice empathy can create a more inclusive and collaborative environment. In personal relationships, empathy strengthens bonds, making our connections with loved ones more resilient.

Practical Steps to Cultivate Empathy

Empathy is a skill that can be developed and strengthened with practice. Here are some ways to cultivate empathy in your daily life:

• Be Present: Pay full attention to the person you’re communicating with. Avoid distractions and focus on understanding their perspective.
• Ask Questions: Show interest in others by asking open-ended questions that encourage them to share their thoughts and feelings. Just one or two questions is enough and then listen to what they have to say.
• Practice Active Listening: Reflect on what the other person is saying and respond with empathy, using phrases like or “That must be difficult for you.” Avoid “I understand how you feel” because do you really know how they feel?
• Put Yourself in Their Shoes: Imagine how you would feel in the other person’s situation. This helps to deepen your understanding of their emotions and if appropriate, ask them what they most need right now.
• Show Compassion: Small acts of kindness, like offering support or simply being there for someone, can make a significant difference.

“The ability to place oneself in the shoes of another is the most valuable gift of human nature.

Empathy is the superpower that makes us truly human.”

– Jean-Jacques Rousseau –

[Swiss-French political and moral philosopher of the Enlightenment Era – well known for his work “On the Social Contract”, which questioned the purpose and place of government and its responsibility for its citizens.]

This week, I invite you to unleash your superpower of empathy in every conversation. Listen more deeply, understand more fully, and respond with compassion. You’ll discover that with empathy, you have the power to transform not just your interactions but also the lives of those around you. Embrace this power and watch as your connections grow richer and more meaningful.

Thank you for taking the time to read these weekly thoughts and I look forward to hearing what you think about this? If you like these blogs, why not join my list for more tips? Join HERE

With warmest wishes,

Thrive Coaching & Training – Empowering You to Thrive!
P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with me here

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Welcome back! Last week’s Thought was “How Perspective Changes Everything” when we explored the importance of perspective in our interactions, understanding that differing viewpoints can coexist and enrich our conversations. If you missed it, you can catch up here.

What did you notice about perspectives in the conversations going on around you this week? How did your own perspective change?

This week, I want to delve into something equally important: How we learn and how our unique learning styles shape our perceptions and perspectives.

Benjamin Franklin was polymath learner: a leading writer, scientist, inventor, statesman, diplomat, printer, publisher and political philosopher who altered the course of American history.

In our fast-paced world, it’s easy to assume that everyone processes information and learns in the same way we do. However, the truth is that we all have unique learning styles that shape how we perceive the world and communicate with others. Recognising these differences is crucial to building stronger, more empathetic connections.

Some of us are visual learners, relying on images and diagrams to make sense of information. Others might be auditory learners, needing to hear concepts explained to truly understand them. There are also kinaesthetic learners, who need to engage in hands-on activities to grasp new ideas fully. Some people grasp concepts better through reading, while others need to hear information to absorb it fully. These differences in learning styles aren’t just about preference; they profoundly influence how we see the world.

These differences in learning styles are not just academic – they influence how we interpret and interact with the world. A visual learner might focus on the body language of a speaker, while an auditory learner might be more attuned to the tone of voice. Each learning style offers a different lens through which we perceive our experiences.

This diversity in perception is what makes human interaction so rich and complex. It also means that misunderstandings can occur when we forget that others might see things differently based on their learning preferences.

By embracing the variety of learning styles, we can enhance our communication and deepen our relationships. When we take the time to understand how others learn and perceive the world, we move closer to a place of mutual respect and empathy.

Consider this: if you’re someone who learns best through visual cues, your perception of a situation might be deeply influenced by what you see.

Meanwhile, someone who learns through auditory means might focus on what they hear, leading to a completely different interpretation of the same event.

There are 7 general learning styles in all: Visual, Auditory, Kinaesthetic, Theorist, Pragmatist, Reflector and Activist.

My own preferred style is Pragmatist, and Kinaesthetic and I prefer to be shown how to do something and learn through experience and then I get on with it!

Pragmatists are practical learners who focus on applying knowledge and skills to real-world situations. They prefer learning that is relevant and immediately applicable.

Kinaesthetic learners learn best through physical activities and hands-on experiences. They prefer to touch, feel, and do, rather than simply listen or watch.

On my Leadership programmes, we delve deeper into all of these. This variety in learning styles is a beautiful reminder that there isn’t just one way to experience or understand the world. Our perceptions, shaped by experiences and how we learn, are as unique as our fingerprints. And just as our learning styles differ, so do our perspectives and interpretations of the world around us.

When we acknowledge that each person learns and perceives differently, we open the door to greater empathy and understanding. We realise that what might seem obvious to us might not be as clear to someone else – and that’s okay. Again, it’s not about who’s right or wrong; it’s about appreciating that our differences make our collective experience richer.

So, this week, I encourage you to consider the learning styles of those around you. Whether at work, at home, or in your community, pay attention to how others absorb and process information. By doing so, you’ll not only enhance your communication but also deepen your connections.

Let’s look at an example: Take Benjamin Franklin, for example, who was a pragmatic and kinaesthetic learner who thrived on practical, hands-on experience and learning by doing. He also demonstrated strong theorist traits, focusing on the underlying principles of problems and developing systematic approaches to improvement. His wide-ranging achievements suggest that he integrated various learning styles, making him a highly adaptive and versatile learner.

“Tell me and I forget, teach me and I may remember, involve me and I learn.”

–Benjamin Franklin-

Thank you for being part of this journey of exploration and growth. I look forward to hearing your thoughts on this topic!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!
P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with here

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Welcome back and I hope this email finds you well and thriving. Last week’s Thought was “Connecting Cultures and Decades” and how, by actively listening, seeking diverse perspectives, and practicing cultural sensitivity, we can build bridges of empathy that transcend cultural and generational divides.

If you missed it, you can catch up here.

This week I’d like to delve deeper into a concept that is essential to both our personal growth and our ability to communicate effectively – perspective.

I shared before how I was a Duty Manager in the lost baggage department at British Airways. In my role there, I had to manage negative customer feedback all the time, some of which could be quite critical. Early in my career, I sometimes took negative feedback personally, assuming the customers were simply being difficult or unreasonable.

However, over time, I found myself empathising more with the traveller who had just lost their bag. I realised that when we show genuine understanding of their situation, clearly explain the steps we’ll take to locate their bag and ensure they have what they most need until it’s found and delivered to their home or hotel, it goes a long way in reassuring them.

By approaching their comments with an open mind and seeking to understand the underlying concerns, I was able to implement changes that not only improved our offerings but also strengthened our customer relationships. This experience taught me that what may seem like criticism is often a valuable perspective that can drive positive change.

In our fast-paced world, it’s easy to fall into the trap of believing that our way of seeing things is the only way. We can hold our opinions close, convinced that our perspective is the correct one, and sometimes struggle to understand how others could see things differently. Yet, perspective is a wonderful and powerful thing:

• It shapes how we see the world, how we interpret experiences, and how we interact with others.
• It’s what makes communication so rich and, at times, challenging.
• It influences how we interpret words, how we respond to situations, and even how we perceive conflict.

“Two men looked out from prison bars, one saw the mud, the other saw stars.”

-Dale Carnegie-

[Writer, lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills].

When two people come together, each with their own perspective, it’s like viewing a multifaceted gem – each angle reveals something different, yet each view is part of the whole truth. The beauty of perspective lies in its diversity; each of us views life through a unique lens, influenced by our backgrounds, cultures, and personal experiences. And yet, while our perspectives may differ, they are all valid.

Yes, these differing perspectives can sometimes lead to misunderstandings. We might find ourselves thinking; “How can they not see that I’m right?”

But here’s the key: what if both perspectives are right? What if, instead of a single truth, there are multiple truths, each reflecting a different aspect of the situation?

Perception becomes particularly significant when we consider communication.

When we recognise that multiple truths can coexist, we open ourselves to richer, more meaningful conversations. We begin to see disagreements not as battles to be won, but as opportunities to learn and grow. This shift in mindset can transform our communication, making it more empathetic, open, and constructive.

This week, I invite you to consider this and embrace the wonder of perspective in your interactions. Next time you find yourself in a disagreement or facing a differing opinion, pause and consider the possibility that both sides could be right. By doing so, you’ll not only improve your communication but also deepen your understanding of the world around you.

Thank you for taking the time to read this. I look forward to hearing your thoughts on this topic.

“We can complain because rose bushes have thorns or rejoice because thorns have roses”

-Alphonse Karr-

[French journalist, novelist, and critic, known for his sharp wit, satirical writing style, and keen observations of society].

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with here

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Welcome back and I hope you are well and thriving! Last week’s Thought was “Conversations Across Time” when we imagined the possibility of time travel and how our conversations might evolve if we could connect with historical figures or glimpse into the future. [Image: Planet Earth Flag]

We explored the idea that bridging time and space through communication allows us to gain profound insights and broaden our horizons. If you missed it, you can catch up here.

This week let’s ground our exploration in the present and consider how we can cultivate empathy and understanding across diverse cultures and generations. In our increasingly interconnected world, how can we foster deeper connections with people whose experiences and perspectives differ from our own?

The Power of Empathetic Listening

Empathy begins with actively listening to others. When we take the time to understand someone’s viewpoint, values, beliefs, cultural background or generational context, we open ourselves to richer, more meaningful interactions. Have you sat down with someone from a different part of the world and listening to their life stories, challenges, and dreams? How might these conversations reshape our own views and foster greater global empathy?

Bridging Generational Gaps

Every generation brings unique experiences and wisdom. By engaging in conversations with those older or younger than us, we can bridge generational gaps and learn from each other. Picture a dialogue between a grandparent and a grandchild, sharing insights about how technology has transformed communication, or discussing values that have stood the test of time. These exchanges not only strengthen family bonds but also build a continuum of shared human experience.

Cultural Exchange and Mutual Respect

In our globalised society, cultural exchange is more accessible than ever. Virtual travel, language learning apps, and international collaborations enable us to immerse ourselves in different cultures without leaving our homes. By approaching these opportunities with curiosity and respect, we can cultivate mutual understanding and appreciation for the rich diversity of human life.

Five Practical Steps to Foster Empathy:

1. Engage in Attentive and Active Listening: Be present, show interest and focus entirely on the person speaking. Avoid distractions and give them your full attention. Summarise, reflect and clarify, repeating back what you heard to confirm understanding, listening without judgement. Ask open-ended clarifying questions if needed.

2. Put Yourself in Others’ Shoes: Consciously try to see situations from another person’s viewpoint. Imagine Scenarios and think about how you would feel and react in similar situations faced by others. Reading books, watching films, documentaries and podcasts and attending events that showcase different cultures and generational viewpoints helps broaden your understanding and empathy.

3. Reflect on Common Ground: While acknowledging differences, also identify shared values and experiences. Finding common ground can strengthen connections and foster mutual respect.

4. Practice Cultural Sensitivity: Be mindful of cultural nuances and respectful in your interactions. Small gestures of cultural awareness can go a long way in building trust and understanding.

5. Self-Awareness: Recognise your own emotions and how they influence your reactions and manage your emotions, so they don’t interfere with your ability to listen and understand others. Use mindfulness techniques to stay in the moment and fully engage with others.

As we continue to navigate an era of digital proximity and global connectivity, let’s prioritise empathy and understanding in our interactions. By actively listening, seeking diverse perspectives, and practicing cultural sensitivity, we can build bridges of empathy that transcend cultural and generational divides.

This week, as you connect with others – whether through video calls, social media, or in-person interactions – embrace the opportunity to learn and grow. Consider how these conversations enrich your life and contribute to a more empathetic and connected world.

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems“

– Stephen Covey –

Have a wonderful week, and let’s continue building those bridges of empathy and connection!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with me here

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Welcome back and I hope you are well and thriving. Last week’s Thought was “The Unspoken Connection” and how, despite the rise of digital messaging and video calls, the phone remains a vital tool for communication due to its unique ability to convey tone, emotion, and nuance through voice alone.

If you missed it, you can catch up here.

So, how about communicating on video calls and how they redefine our connections in the digital age?

In an era where distance seems irrelevant and borders become blurred, video calls emerge as our modern-day magic carpets, transporting us instantly to the presence of our loved ones, colleagues, or with friends who are oceans apart. The grainy snapshots of yesterday’s video chats have given way to crystal-clear, high-definition windows into each other’s worlds.

Beyond mere convenience, these virtual encounters allow us to witness emotions unfold in real-time – the joy of a shared joke, the empathy of a comforting glance, or the excitement of a milestone achieved. Through this visual medium, technology not only bridges physical gaps but also enriches our understanding and deepens our bonds.

Yet, amidst the marvel of technological progress, let us not forget the essence of connection itself. It is in the fleeting expressions, the subtle shifts in tone, and the unspoken pauses where true connection often resides. As we embrace the wonders of video calls, let us also cherish the human nuances they bring forth – moments that transcend screens and remind us of our shared humanity.

In this evolving landscape of communication, let’s celebrate the magic of video calls not just for their innovation, but for their capacity to bring us closer, across distances both near and far.

So, let’s explore how these virtual windows shape our relationships and redefine what it means to connect in the 21st century.

Here are five main tips for dos and don’ts of connection on video calls:

Do’s:

1. Prepare Your Environment: Ensure you’re in a quiet, well-lit space with minimal distractions. A clutter-free background can help maintain focus on you. Be prepared to be on camera for the duration of the meeting.

2. Test Your Tech: Before the call, check your internet connection, camera, and microphone to ensure they are working properly. Being technically prepared reduces interruptions.

3. Maintain Eye Contact: Look directly at the camera when speaking to simulate eye contact. Of course, you want to also see the other person on screen, so this means just looking at the camera when speaking, emphasising certain points and when you want to empathise with another person. It creates a more engaging and personal connection with the other participants.

4. Active Listening: Show you’re engaged by nodding, smiling, and using verbal cues like “I see” or “That’s interesting.” It demonstrates attentiveness and encourages smoother conversation flow.

5. Be Mindful of Time: Respect everyone’s schedules by starting and ending the call on time. Have an agenda if necessary to keep discussions focused and productive.

Dont’s:

1. Avoid Multitasking: Stay focused on the call and refraining from checking emails, texting, or doing other tasks shows respect for the participants and maintains your attention on the conversation.

2. Don’t Interrupt: Allow others to finish speaking before responding. Interrupting can disrupt the flow of conversation and make communication less effective.

3. Watch Your Body Language: Avoid distracting gestures or fidgeting excessively on camera. Maintain a relaxed but professional posture to convey confidence and engagement.

4. Technical Troubles: If technical issues arise, don’t panic or let frustration show. Politely troubleshoot or suggest alternative communication methods (like audio-only) if necessary.

5. Don’t Overlook Etiquette: Remember basic video call etiquette, such as muting your microphone when not speaking, dressing appropriately, refraining from eating or drinking loudly during the call and being on camera. How can we genuinely connect with others when they have their camera turned off?

Following these dos and don’ts helps ensure smooth and effective communication during video calls, fostering better connections and productive discussions.

“The Internet is becoming the Town Square for the global village of tomorrow.”

-Bill Gates-

Have a great week, and let’s continue to build those bridges of empathy and connection across technology!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!

P.S. Please feel free to share your experiences and insights!

P.P.S. Book a complimentary Clarity Session with here

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Welcome back and I hope you have had a harmonious week. Last week’s Thought was “Empathy – The Bridge to Connection and Harmony” all about and how this can transform our interactions and connections, making them more meaningful and supportive. If you missed it, you can catch up here.

What did you notice about conversations over the past week where (a) there was empathy and (b) where there was none?

I also observed how empathy changed conversations happening around me and it was very interesting. I noticed the difference between conversations where people were just “talking at” the other person without much scope for interaction and those where there was real empathy and connection.

I would love to hear what you noticed over the past week too!

Building connection is very subtle isn’t it! Whether it’s in business or in our personal lives, how often do we stop to think about what ‘connection’ is and why it’s important?

How do we build meaningful connections over the phone? Let’s explore this a little …

Despite the rise of digital messaging and video calls, the phone remains a vital tool for communication due to its unique ability to convey tone, emotion, and nuance through voice alone.

Unlike text-based communication, phone calls allow for immediate, real-time interaction, fostering a sense of presence and engagement that can be more personal and impactful. They are particularly effective for clarifying misunderstandings, discussing sensitive matters, and building rapport, as the human voice can express empathy, concern, and enthusiasm in ways that written words often cannot.

In professional settings, phone calls can facilitate quicker decision-making and more dynamic conversations, making them indispensable for maintaining strong, meaningful connections.

Here are a few tips to foster genuine connections over the phone:

Active Listening: One of the most important skills in phone communication is active listening. This means truly paying attention to the speaker, avoiding interruptions, and acknowledging what they are saying. Nodding or making small affirming sounds can be helpful when face-to-face, but over the phone, verbal affirmations like “I see,” “I understand,” or summarising what they’ve said are key. All too often people use the phone as a microphone to ‘talk at’ people without creating space for a two-way conversation.

Personal Touch: Personalising your conversations can make a significant difference. Start with a friendly greeting, use the person’s name to make the conversation more personal and perhaps share a little about your day or ask about theirs. This can transform a mundane call into a meaningful interaction.

Express Emotions: Without visual cues, your tone of voice carries the weight of your emotions. Be mindful of your tone and inflection to convey warmth, enthusiasm, empathy, or concern as the situation demands. A smile can be heard over the phone – it affects your tone and helps the listener feel your positivity.

Clarity and Brevity: While it’s important to be personable, clarity and brevity are also essential. Make sure your message is clear and to the point, but don’t rush through the conversation. Take the time to ensure that both you and the other person have understood each other. We need to speak a little more slowly on the phone than we would face-to-face to ensure we are understood.

Follow Up: After an important phone call, a follow-up email or message summarising the key points discussed can reinforce the connection and ensure that everyone is on the same page. This shows that you value the conversation and the relationship.

By focusing on these strategies, we can make our phone conversations more effective and fulfilling. Let’s strive to build connections that go beyond the surface, fostering deeper understanding and collaboration.

“The invention of the telephone has been an incredible boon to humanity, facilitating instant communication and fostering human connection.”

–Alexander Graham Bell–

 [A historical perspective from the inventor of the telephone himself.]

Have a wonderful week, and let’s continue to build those bridges of empathy and connection!

With warmest wishes,

Korinne Le Page
Thrive Coaching & Training – Empowering You to Thrive!
P.S. Please feel free to share your experiences and insights!

Book a complimentary Clarity Session with here

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