I hope your week is off to a great start! Last week we looked at a case study about the important of emotional intelligence in communication and business with “Jane’s Journey to Enhanced Emotional Intelligence (EQ)“. If you missed it, you can see this and all of my previous blogs HERE.
Last week, I invited you to notice your own non-verbal cues, as well as how well you ask open-ended questions, listen and show empathy with others. I hope that went well for you and you got some valuable insights.
Let’s continue with the theme of communication and its impact on personal and professional development.
I have written about ‘Effective Feedback’ in previous posts and would like to touch on it again because it plays such a critical role in communication, individual and professional growth and team dynamics. You will have seen this last week with Jane’s case study and how effective feedback helped her on her journey of self-discovery.
I have a preferred Feedback model that I would like to share again:
- To create a safe environment where you won’t be disturbed and give assurance that everything discussed will be confidential.
- Start by asking the person how everything is going.
- Ask them what is going well for them right now. People often go into the negative, so it’s really empowering to suggest you explore all of the positive aspects first.
- Then ask them what they find most challenging at the moment.
- Ask them how they are processing this and how they plan to overcome challenges and what options they have, so they take responsibility rather than relying on others to ‘fix’ them.
By this stage who is giving the feedback? Yes, they are!
6. At this point, and only if you have anything genuine to add, tell them what you like and what you think they are doing well and then ask them if you could make some suggestions to overcome difficulties.
What advantage does this approach have to you think over us just launching into giving feedback?
I will leave you with that thought.
“Feedback is a gift. Ideas are the currency of our next success. Let people see you value both feedback and ideas”
-Tim Trinka and Les Wallace-
[Authors of ‘A Legacy of 21st Century Leadership: A Guide for Creating a Climate of Leadership Throughout Your Organization’]
Curious to discover more about how I can help? Book a Complimentary Discovery Call with me HERE.
With best wishes for your success,
Thrive Coaching & Training – Empowering you to Thrive!